FAQs

Orders & Shipping

• Where do you ship from?
  We ship from Brooklyn, NY, to customers worldwide.

• Do you offer international shipping?
  Yes. Shipping rates and delivery times vary by location and are calculated at checkout.

• How long does shipping take?

  • US & Australia: 7–14 business days

  • UK & Europe: 7–14 business days

  • Rest of world: 10–20 business days

• Can I track my order?
  Yes. You’ll receive a tracking link via email once your order ships.

• What is your return policy?
  All sales are final. We do not accept returns or exchanges, so please review your order carefully before purchasing. If your item arrives damaged, contact us at rudanbraw@gmail.com and we’ll review your case individually.

Product & Care

• How do I know my size?
  Please refer to our [Size Guide] for detailed measurements and fit information.

• How should I care for my items?
  We recommend cold washing and air drying to maintain quality and longevity. Always follow the care instructions on the garment label.

Sustainability

We are not a fully sustainable brand, but we are committed to improving our practices over time. Some steps we take:

• Producing in limited quantities to reduce waste.

• Using biodegradable poly bags and courier mailers.

• Exploring recycled and eco-friendly materials for future collections.

We value mindful consumption and encourage customers to:

• Review the size chart carefully before ordering.

• Wash garments in cold water and air dry whenever possible.

• Avoid tumble drying to prevent shrinkage and extend the life of your items.

Other Questions

• Do you restock sold-out items?
  Some styles are limited releases, but popular items may return.

• Still need help?
  Email us at rudanbraw@gmail.com — we’d be happy to assist.